- We're known for
- Customer Engagement & Loyalty
- CRM & Relationship Marketing
- Email Marketing
The right message. At the right time. For the right customer.
You have a database, launch email campaigns, track open rates—it’s all in place. But it’s not enough.
Today, what matters is relevancy. Personalized communications, based on actual behaviours and sent at the right time in the customer journey. Exactly the opposite of mass emailing.
Without precise segmentation or automated scenarios, your email marketing is still underexploited. And you’re missing out on one of the most profitable levers.
69% of consumers worldwide prefer communicating with brands by email.
Engaging, relevant emails.
Email marketing audit
Identify your strengths and opportunities for improvement. We analyze your data, campaigns, and practices to prioritize the actions with the most impact.
Relationship strategy
Structure your customer journeys to reach the right people, at the right time. We define automated scenarios, audience segments, and key moments of interaction aligned with your customer data.
Set-up
Start from a solid foundation. We configure the tools, connect the data, and structure automation so that it all works together with your martech. We also provide guidance, if needed, in choosing an email marketing platform adapted to your needs.
Activation and email campaigns
Activate your email marketing strategy in concrete terms. We design the content, structure the customer segmentation, and plan campaigns aligned with your objectives and audiences.
Continuous optimization
Evolve your email campaigns. We measure, test, and adjust continuously to improve your performance. We train and coach your teams to strengthen their independence and contributions to your relationship marketing.
We master the tools that matter
Why us?
Email marketing can be one of your best-performing channels. As long as you know how to do it well.
We stay away from easy, no-value personalizations. Instead we establish truly relevant communications that are useful and adapted to the right segments. All aligned with the customer journey. To accomplish this, we connect strategy, data, tools, and business objectives. And if needed, we provide guidance on choosing the right platform, always with a 100% agnostic approach.
Our clients’ results say it all.
In a category where consumers constantly seek novelty, Boréale needed a way to stay relevant and build a lasting relationship with its audience.
We designed Maîtres Buveurs, a relationship program built to create a direct connection between the brand and its community. By structuring customer data, defining a strong value proposition and deploying automated journeys, we helped Boréale shift from one off communication to continuous engagement.
Result Boréale achieved a 20% email click through rate ten times higher than industry benchmarks, significantly grew its database and implemented automated scenarios that sustain long term engagement. Proof that a strong CRM strategy can turn engagement into sustainable growth.
In a competitive e-commerce market, Revco needed new levers to sustain growth and maximize the value of its existing customer base.
We repositioned email from a tactical channel to a true revenue driver. By analyzing customer data, structuring segmentation and deploying automated journeys aligned with the buying cycle, we enabled the right messages to reach the right customers at the right time.
Result email drove a 10.5x increase in revenue, contributed to 42% of total growth and increased conversion rates by 15%. Proof that a well executed CRM strategy can become a core driver of e-commerce performance.
In a model where each participant is responsible for raising their own donations, 24h Tremblant needed to drive engagement at scale and earlier in the year.
We built a full digital strategy combining acquisition, segmentation and personalization. By leveraging existing data to better understand behaviors, we tailored communications at every stage of the journey to drive registration, engagement and fundraising.
This approach strengthened the connection between the cause and participants while expanding audiences.
Result a 2,929% return on ad spend, 126% of the objective achieved and over $3.8 million raised. Proof that a well executed digital strategy can turn engagement into real world impact.
In a highly competitive travel market, Air Canada Vacations needed to maximize digital performance without relying solely on paid media.
We combined SEO optimization, content strategy and media performance to capture qualified demand and convert it into revenue. By aligning acquisition, content and engagement efforts, we built a cohesive performance driven ecosystem.
This approach turned organic traffic into a tangible revenue driver.
Result organic revenue increased by 72%, return on ad spend reached 4.8x and over 21,000 new subscribers were acquired through a social campaign. Proof that an integrated strategy can turn visibility into revenue.
As National Bank aimed to modernize its brand and increase relevance, it needed to move beyond its role as a financial institution and become a true content creator.
We deployed a structured content strategy centered around a video series distributed across multiple platforms, combined with an evolving media strategy. By leveraging engagement data and retargeting, we refined audiences to maximize content impact.
This approach helped build stronger relationships with audiences.
Result the series generated over 11 million views, reached more than 2.2 million people and achieved an average engagement rate of 11%. Proof that well executed content can shift perception and drive real engagement.
Finding answers is in our DNA.
How do you improve the performance of email campaigns?
With better segmentation, optimization of content, automation of journeys, and continuous analysis of performance.
How do you effectively segment an email database?
By analyzing purchase behaviours, engagement, and customer data to send more relevant messages.
How do you measure marketing performance by email?
With performance indicators like open rate, clicks, conversions, and revenue generated.
How do you improve email deliverability?
By working on the domain’s reputation, list quality, and the relevancy of the communications sent.
What is the role of artificial intelligence in email marketing?
To personalize content, optimize sending, and improve the overall performance of relationship marketing.
You know where you want to go.
We know how to get you there.
Tell us what you need and we’ll help you find the best solution.
Find and leverage what really matters.
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