Case Study / Lasik MD

Turning intent into bookings in a high friction customer journey

Impact

In a context where fear, myths and regulatory constraints slow down decision making, LASIK MD needed to convert hesitant intent into concrete action.

We managed the full funnel from acquisition to conversion by tailoring messaging to user barriers and decision stages. By combining first party data, media optimization and storytelling, we addressed the right concerns at the right time.

This approach improved performance without simply increasing spend.

Result SEM conversion rates increased by 33%, digital leads grew by 21% and pre operative bookings increased by 17%. Proof that a well executed strategy can overcome barriers and drive conversions in complex environments.

Client Objectives

Services and Technologies

Industry

The Mandate

Adviso and LASIK MD have been collaborating since 2010 to support the digital ambitions of Canada’s leading laser eye surgery provider.

Initially mandated for local SEO, then for programmatic advertising technology and digital media buying, adviso now supports LASIK MD and its subsidiaries across media, search optimization, performance measurement and user experience.

The objective was to grow the brand’s key digital performance indicators and generate qualified leads for more than 30 LASIK MD clinics across Canada.

With adviso as our strategic partner we were able to increase our conversions online by capitalizing on advanced digital media strategies.
Jennifer Durocher, Director of Multi-Channel Marketing, LASIK MD
+33%

SEM conversion rate

The Challenges

Breaking psychological barriers

Myths, fear and perceptions surrounding surgery represented the main barriers to adoption. 

Humanizing communications

Deliver the right message without relying on the cold, clinical tone typical of the industry.  

 

Navigating advertising restrictions

Operate within strict advertising regulations tied to the medical sector. 

Standing out in a competitive market

Compete against the dominant presence of eyewear and contact lens retailers across Canada. 

Reaching audiences at the right moment

Optimize a one-time purchase journey where timing and engagement are critical to conversion. 

For a one-time medical procedure such as laser eye surgery, media performance depends as much on reassuring and engaging audiences as it does on generating visibility.

+17%

Preoperative reservation generated by digital media

The Strategy

Managing the full funnel

Deploy a strategy spanning acquisition, engagement and conversion to optimize the entire customer journey. 

Using storytelling to reassure audiences

Address concerns related to pricing, financing and fear through tailored messaging at every stage of the customer journey. 

Creating multichannel synergy

Align traditional and digital marketing efforts to ensure a cohesive experience across channels. 

Leveraging data for smarter targeting

Use internal data to collect, organize and activate qualified audiences. 

Optimizing attribution and measurement

Deploy technology platforms capable of evaluating the impact of each media channel throughout the customer journey. 

Maximizing media efficiency

Negotiate media costs with major publishing partners to significantly increase impressions and overall media performance. 

Lasik-FR
lasikmd-fb-ad-e1525442987602

Go further with our experts

Sustainable media strategy: Combining performance with environmental responsibility

Sustainable media strategy: Combining performance with environmental responsibility

January 23, 2025 4 min read
Will Search GPT replace Google? What you should do to stay on top of the situation

Will Search GPT replace Google? What you should do to stay on top of the situation

November 21, 2024 4 min read
The Future of Programmatic: How DSPs and AdTech Are Transforming Digital Advertising

The Future of Programmatic: How DSPs and AdTech Are Transforming Digital Advertising

November 4, 2024 4 min read

Find and leverage what really matters.

Get our insights and recommendations to stay ahead in the digital landscape.