Case Study / Chambre des notaires du Québec
Making Quebecers realize they need a notary
Impact
In Quebec, a large portion of the population still underestimates the importance of legal protection, often delaying action until an issue arises.
We focused on a simple approach making complex topics accessible and human. By partnering with trusted local media and using multiple content formats, we reached people where they already consume information.
Video, articles and podcasts each played a specific role to capture attention, spark reflection and shift perceptions.
Result over 1.4 million video views exceeding targets by 472%, strong content overperformance and thousands of completed listens. Proof that a well executed content strategy can truly change how people perceive complex issues like legal protection.
Client Objectives
Services and Technologies
Industry
The Mandate
The Chambre des notaires du Québec faced a significant challenge: many individuals underestimate the importance of legal protection and tend to act reactively rather than proactively.
Legal topics are often perceived as complex and inaccessible, making it difficult to drive awareness and action.
The mandate was to develop a content strategy capable of simplifying these topics, debunking misconceptions, and encouraging proactive behaviors.
video views vs target
The Strategy
Simplifying complex topics
Make legal concepts accessible and relatable.
Humanizing the profession
Showcase notaries to build trust and credibility.
Leading with content, not messaging
Focus on answering real user questions instead of promoting the profession.
Adapting to content consumption habits
Use multiple formats (video, articles, podcasts) to reach different audiences.
Leveraging trusted media environments
Partner with local media to ensure credibility and reach.
People avoid legal topics because they don’t understand them.
Key Steps
Audience and market analysis
In-depth analysis of customer behaviors, needs, and motivations to inform the program strategy.
Value proposition development
Design of a compelling offer aligned with rational, emotional, and relational drivers.
Program structuring
Creation of a detailed activation playbook covering CRM tactics, content, and engagement flows.
Touchpoint design
Development of acquisition journeys, landing pages, and user flows.
Automation setup
Implementation of automated email scenarios and campaign templates.
Team enablement and training
Support and training of internal teams to ensure long-term autonomy.
Drawing on market trends, media consumption habits and audience profiles tied to notarial services, we developed a multi-platform content strategy designed to showcase the human side of notaries and the tangible value of their advice.
The campaign focused on four key themes: wills and estates, family and relationships, real estate, and business. In total, 11 videos, 5 articles and 3 audio episodes were produced in collaboration with local media partners to deliver educational content tailored to the media habits of the target audiences.
Video format
To reach as many Quebecers as possible, a series of six videos covering the four campaign themes was produced in collaboration with Québecor. Each video featured a notary sharing their professional journey while addressing common myths and frequently asked questions related to their practice. The goal was to demonstrate both the accessibility and expertise of notaries when it comes to legal matters.
Hosted on the Journal de Québec and Journal de Montréal websites and promoted across Québecor’s social media network, the series generated more than 1.4 million views. The accompanying articles were viewed over 69,000 times, surpassing planned page views by 93%. On average, each video reached more than 800,000 unique users.
Written format
To reach a younger audience (ages 25–44), we partnered with 24 heures, a news platform especially popular with this demographic and known for creating content that is easy to consume and understand.
Through a visually driven article, we broke down key considerations couples should keep in mind before making major commitments, such as buying a property together. The article resonated strongly with 24 heures readers, generating more than 27,000 views — exceeding planned page views by 356%, while achieving a cost per page view of just $0.25.
Audio format
Podcast listenership has grown significantly among Quebec audiences in recent years. Capitalizing on this trend, we partnered with the podcast Génération Sidechick (a show positioned as a guide to “surviving your thirties”) to produce three episodes centered around key topics from the Chambre des notaires du Québec, featuring three notaries as guests.
To extend the campaign’s reach, a series of four snackable video clips was also created and distributed on the podcast’s Instagram page. Click here to listen to one of the episodes.
Our Process
Start with real questions
Address concrete user concerns
Simplify without oversimplifying
Make complexity accessible
Humanize expertise
Build trust through people
Adapt formats
Create for each platform
Create moments of realization
Trigger meaningful “aha” moments
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